Cleaning Hourly Rates:

One staff member Up to 3hrs 6,000yen 4hrs 8,000yen 5hrs 10,000yen 6hrs 12,000yen 7hrs 14,000yen
Two staff members 1hr30min 6,000yen 2hrs 8,000yen 2hrs30min 10,000yen 3hrs 12,000yen 3hrs30min 14,000yen

Customer agreement Contract

1. If you are not happy with anything, please call or e-mail the office immediately. Nao Hernandez 090-4969-0633 E-mail luv2@luv2.jp
2. If you want to switch dates, please contact us soon as possible, so that we can inform our employees.
3. Please do not tell the cleaner any new cleaning dates or time; this is to avoid any misunderstandings all cleaning appointments will be done via e mail or by phone with Nao Hernandez.
4. The customer provides all cleaning products; please tell us at the first meeting if you have any special needs. (For example: not to use water on certain pieces of furniture, things you do not want us to touch, or how to handle special items)
5. Please let us know which rooms you want us to avoid and the rooms that are your top priority.
6. We shall send one cleaner to your home, but if he/she must leave for some reason we shall send a replacement and you will be informed in advanced.
7. It is your responsibility if something gets lost; please do not leave your valuables lying around your home.
8. If you want the cleaner to do any things else other than what we have agreed on during the first meeting, please let us know a day or two before so we might adjust the cleaning fee if necessary.
9. Luv 2 Scrub has approximated how long it takes to clean houses thoroughly and we shall let you know how long it will take to clean when we view your home on the first day of cleaning.
10. If you request your home to be cleaned and when the cleaner comes in she/he is asked to fold a pile of clothes, that is alright, but please make sure you confirm with the office in advance and we shall see whether it is okay or not, because the cleaner may have another home to clean that day. If you want him/her to clean extra other things, you will be asked to pay extra depending on how long he/she has be in your house.
11. Please be aware some staff members are not tall and may not be able to reach the top of tall bookshelves and cabinets thus the cleaner might avoid touching the top area. With heavy objects we recommend the cleaner not to lift or drag large furniture (heavy antiques, book shelves, heavy tables) however we will clean around the object. Some of the stains may not come off no matter how hard we clean them, if you have questions, please ask us and we can explain why they did not come off.
12. Please note that when we clean windows, glass sliding doors, ovens and refrigerators, the time taken will be much longer than usual. Please consult with us in advance.
13. Please do not leave the kids in the home with the cleaner, we shall not be held liable if an accident occurs while he/she is there, even though he/she is an adult. He/she shall have their hands full with cleaning your home.
14. The client should give the housekeeper payment on the day of cleaning our housekeeper will collect and confirm the total cleaning cost in YEN.
    One staff member Up to 3hrs 6,000yen 4hrs 8,000yen 5hrs 10,000yen 6hrs 12,000yen 7hrs 14,000yen Two staff member 1hr30min 6,000yen 2hrs 8,000yen 2hrs30min 10,000yen 3hrs 12,000yen 3hrs30min 14,000yen.
15. If you would like your house to be cleaned while you are out of town then please make special arrangements also you will be required to pay in advanced.
16. Discount Information one hour cleaning free for every new customer you introduce to us.